FBS Customer Service & Contact
FBS runs 24/7 customer support for Ghanaian clients, mainly through live chat, with email and a help centre for account, KYC and MTN Mobile Money funding queries. Live chat is staffed around the clock, so Greenwich Mean Time (GMT) working hours don't limit when you can get help.
Open FBS Account →FBS staffs live chat around the clock, so Ghanaian clients get help outside typical Greenwich Mean Time (GMT) office hours too; email and a self-service help centre back it up for account, KYC and MTN Mobile Money funding questions.
Ways to contact FBS — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick questions, account and deposit help | 24/7 |
| Document submission and detailed queries | Replies within business hours | |
| Help centre / FAQ | Self-service answers on accounts, funding and platforms | Anytime |
Live chat and the current contact list are reachable from your FBS Personal Area or the public help centre — expect a first reply within a couple of minutes on most channels.
FBS deposit & withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| MTN Mobile Money | Instant | Within ~1 business day |
| Visa / Mastercard | Instant | Within ~1 business day |
| Skrill | Instant | Within ~1 business day |
| Neteller | Instant | Within ~1 business day |
| Bank wire transfer | 1–3 business days | 3–7 business days |
FBS typically charges no deposit or withdrawal fee itself; MTN Mobile Money and other payment providers may apply their own charge. Times are indicative.